What metrics can a Crew Chief use to assess the effectiveness of training programs?

Using employee feedback and competency assessments is crucial for evaluating the effectiveness of training programs because it provides direct insights from the participants about their learning experiences and the relevance of the content. Employee feedback helps identify areas where the training was effective, as well as aspects that may need improvement. This form of qualitative data can highlight how well the training translates into skills and knowledge that employees can apply to their roles.

Competency assessments, on the other hand, offer a quantitative measure of how well employees have acquired the intended skills and knowledge from the training. By comparing pre-training and post-training assessment results, a Crew Chief can gain a clear picture of whether the training met its objectives and how well participants can perform their jobs as a result.

In contrast, factors such as revenue generated, the length of training sessions, or comparisons to other teams may not provide a true reflection of training effectiveness. Revenue can be influenced by numerous external factors that do not relate to training, the duration of a training session does not necessarily correlate with its effectiveness, and comparisons to other teams don't consider the specific context or needs of one's own training program.